Conditions of Entry

We want all pool users to enjoy visiting our City Pools.

An acceptable standard of behaviour is expected of patrons at all times. Our staff reserve the right to refuse entry or remove any person not respecting our rules and conditions of entry.

You can play your part by having consideration for other pool users, both in the pools and on the grounds.

• Anti-social behaviour is unacceptable.
• We are a family friendly venue and any abusive, disruptive or threatening behaviour will not be tolerated towards fellow patrons or staff.
• Any persons under the influence of alcohol or drugs will not be permitted into the centre, and no drugs or alcohol are to be brought into the venue.
• Please do not eat or drink in or near the water.
• For safety reasons, glass bottles or containers are prohibited.
• Public supervision regulations for our complex are as follows:
• Persons under 12 years must be accompanied by a supervising person aged 18 years or over.
• 5 years and under in the water must be kept within arm’s reach of you at all times
• 10 years and under must be actively supervised at all times, this means keeping eye contact with your child
• Please obey the direction of the lifeguard and all warnings, rules and instruction signs placed around the complex.
• Smoking is not permitted in the grounds.
• Diving is not permitted unless authorised by management.
• Clean and appropriate swimwear must be worn at all times while swimming (no street wear, t-shirts, shirts, jeans, underwear etc.)
• Please ensure you actively supervise children under your care at all times. Staff will follow our procedures in the event of any accident or incident. If this requires us to call for medical assistance, including an ambulance, you will be responsible for all associated costs.
• In the event of an emergency, please follow the direction of staff members as they direct you to the appropriate exits.
• You are responsible for all of your items of a personal nature that you bring into the centre and, to the extent permitted by law, we accept no responsibility for loss, damage or theft of personal belongings.
• Management understands that you may want to capture your special moments on camera and video; however, the privacy of others must be respected. The use of cameras and video cameras at this venue is conditional upon the following:
• You must have all relevant individuals consent to take and use images
• Under no circumstances are cameras, video cameras and mobile phones to be used in the changing rooms

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Terms and Conditions – Visit Passes & Memberships (6-Month and 12-Month)

Dunlop Park Swimming Complex Pty Ltd

By purchasing a 6-month or 12-month Membership Pass (including General Entry, Swim Fit, Squad or Aqua passes), you agree to the following Terms and Conditions:

1. Pass Inclusions and Use

• Passes provide access to Dunlop Park facilities and their respective programs during advertised public operating hours.
• Passes are valid only for the type of access purchased (General Entry vs Programs including Squads).
• Passes are non-transferable and may only be used by the named pass holder.
• Misuse of the pass may result in cancellations. Refunds will not be provided except where required under Australian Consumer Law.

 

2. Pass Validity

• Passes are valid from the date of purchase for 6 or 12 months, depending on the pass type selected.
• It is the responsibility of the pass holder to use the pass within the specified time. No extensions will be provided for non-use.
• At Management’s discretion, and in exceptional circumstances, a 6-month pass may be extended up to 2 weeks, and a 12-month pass up to 4 weeks.

 

3. Refunds and Exchanges

• Refunds or extensions are not available for change of mind, relocation, or other non-medical reasons, except where required under Australian Consumer Law.
• Refunds or exchanges will only be considered in the case of a valid medical condition that prevents use of the facilities or programs.
• A request for refund must be submitted in writing and must include a medical certificate outlining the nature and expected duration of the condition.
• Any refund granted will be calculated on a pro-rata basis.

 

4. Suspension of Paid in Full Pass

• Paid-in-Full Passes may be suspended for up to a total of 31 days in the life of the pass, and must be requested either in person at Front Desk, or in writing to admin@dunloppark.com.au
• If you wish to pause your pass for extended medical reasons, you must submit a written request along with a valid medical certificate.

 

5. Direct Debit Memberships

• Direct debit options are available for eligible Visit Passes.
• A minimum commitment period of four weeks applies to all direct debit memberships. Requests to suspend or cancel the membership cannot be made until this initial four-week period has been completed.
• A minimum 2 weeks’ written notice is required to suspend or cancel a direct debit membership.
• Suspensions may be approved for a maximum total period of 6 weeks.
• Suspension and cancellation requests must be submitted in writing and confirmed by management.
• If insufficient notice is provided, the next scheduled debit may still be processed.

 

6. Program Timetable

• Our Squad, Swim Fit, Deep Water, and Aqua program timetables are subject to change at any time based on seasonal demand, staff availability, and management review.
• Efforts will be made to provide reasonable notice of timetable adjustments via our website, social media, and on-site signage.
• No compensation or refund is available for changes to class times or session availability, except where required under Australian Consumer Law.

 

7. Facility Closures or Changes

• Dunlop Park Swimming Complex reserves the right to close the facility or alter operating hours due to maintenance, public health orders, or other operational needs, within Brisbane City Council boundaries.
• Where closures exceed 14 consecutive days, pass holders may request an extension or partial credit as determined by management.
• No compensation is offered for short-term closures, public holidays, or schedule changes.

8. Code of Conduct

• All visitors must follow staff instructions and adhere to pool safety guidelines.
• Behaviour deemed unsafe, abusive, or non-compliant may result in removal from the facility and cancellation of the pass. Refunds will not be provided except where required under Australian Consumer Law.

 

9. Consumer Rights

• These Terms and Conditions do not override your rights under the Australian Consumer Law (ACL) including statutory consumer guarantees. You are entitled to a refund or replacement in the case of a major fault or service failure that cannot be remedied.
• If a refund is required under the ACL, it will be provided in line with legislative requirements.